Shipping policy

Purchased item(s) will be sent for shipping at the soonest convenient time for Woodwardian. If there are any issues with your shipment due to international requirements, we will contact you directly if any delays occur. Any damages caused within shipping must be reported to Woodwardian via salescontactinfo@woodwardian.com within 4 days of delivery for an offer of return, refund or replacement takes place. Once your item(s) have been sent for delivery, Woodwardian are not held liable for missing or delayed shipping, and should be reported to the courier service directly with the tracking number provided in your confirmation of purchase email. If after a permitted amount of time your order bounces back to us, we will contact at the soonest available time via email to make you aware there has been a delivery issue and we have your order back with us. We will offer to re sent with any necessary adjustments, or offer a refund on your order. If Woodwardian does not receive a formal response from the purchaser within 14 days of item return, Woodwardian hold power of choice over your item and will choose to re send, refund or cancel your order without offer of refund.